Mergosoft helps companies in the Travel, Transportation and Hospitality industries leverage technology to comprehensively, innovatively and cost-effectively address their most pressing business needs and at same time enhance their customer experience. Our company helps in Travel by grouping up of all the travels in one stop services are provided to customers with new methods and processes. Mergosoft focuses on not only serve transportation, it also helps customer to make accommodation at their destination and other services with one App.
Beyond such labor intensive operations, the hospitality industry as pushed into a more productivity-focused paradigm. In this paradigm, global sourcing becomes a tool for improved performance and competitiveness through improved efficiency, flexibility and adaptability to fluctuations in market demand.
Industry-specific service offerings in both software and services have emerged as global services providers emerge across national boundaries to service globalizing businesses with specific vertical service solutions and end-to-end business processes within the hotel and hospitality industry, such as:
Hotels, Restaurants. The hotel industry competes across borders, serving a multi-lingual, multi-cultural clientele that demands personal attention. There are several paradigms that can be used, depending on the level of sophistication and globalization of the particular enterprise. In a basic sourcing paradigm, captives, shared-service centers and outsourcing in the hotel business has already begun in labor-intensive back-office and customer support services,including:
The airline industry constitutes a complex network of interactions between travelers, consolidators, suppliers, maintenance providers, call centers, web services and equipment manufacturers. Airlines have hired outsourcers for limited functions that have high levels of detail and high volumes, such as inter-line passenger revenue accounting, credit card transactions.
Seamless Customer Experience is the demand from all the traveler. Whether it is Domestic travel or International travel, Airline travelers interact with airlines using variety of devices, modes and location demographics. Happiest Minds have developed Customer Experience methodology for Airlines, which evaluates customer experience at different stages like pre-booking, booking, check in, during flight, luggage tracking and post flight connect. Using Analytics mergosoft have built solutions for ticket cancellation fraud tracking, predicting cancellations so that airlines can:
Today’s connected travelers are empowered and they view the travel experience holistically. They demand high quality digital and mobile experiences, competitive pricing across the value chain and expect to be recognized and responded to in real time according to their preferences or concerns.
Mergosoft Technologies has constructed a unique blend of services and solutions addressing the various sub-segments in the travel industry – Airline, Hotels, Cruise, Tour Operators, Distributors and Transportation & Logistic companies.
Our services are to enable customer experience, increasing business efficiency using technology pillars of Internet of Things, Cloud computing, Social computing, Mobility and Analytics.
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