Mergosoft provide your energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest call center technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
Dramatically improve the end-to-end traveler experience by consistently capturing your travelers’ histories and profiles, and delivering personalized offers and services based on this information. Using advanced analytics, micro-segmentation, and enterprise marketing management, you can deliver relevant information to travelers across channels according to their preferences, including cross-sell and up-sell opportunities. By focusing on the end-to-end traveler experience, you will increase the lifetime value of your customers, increase customer loyalty and satisfaction, improve marketing effectiveness, and reduce cost of service.
By gaining access to deeper insights, the hospitality group achieves a 300% ROI through a targeted winback program that builds loyalty with the most profitable customers.
Improved analytics on customer survey data gives Hertz better insight into car and equipment rental performance, enabling them to improve customer satisfaction levels.
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